Leaders Who Manage Triggers

Call it a trigger, a pet peeve or that thing that grinds your gears…we all have them. Some unique, some recurring, there are those instances that set off a nearly automatic and charged response which typically ends poorly. Conventional wisdom suggests that difficult thoughts and feelings have no place at work, though. Champ up, stuff it down and put on your cheerful (or at least stoic) face and move on.